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Grant Thornton
Insurance Company Operations Manager
Category: Management
Job summary

The Operations Manager is responsible and accountable for carrying out the mandates of the department in accordance with the directives given by the Head of Operations. The Operations Manager must ensure that company policies and procedures are adhered to within the department, in keeping with the company's mission and vision, the policies set by the Board of Directors/Company, the guidelines set by Insurers/Principals and the compliance requirements of the Regulatory Authority and relevant laws. The Operations Manager must co-ordinate and manage the workflow in the Corporate Accounts Department, to ensure optimum productivity levels and high-quality output in an efficient manner. Professional conduct of employees must be maintained, and the Operations Manager must exhibit and reinforce such behaviour.

Only short-listed candidates will be contacted.
Job specifications

Minimum Required Education and Experience

First degree from a tertiary level institution preferably in Business or Finance
Professional education and designation ACII or its equivalent preferred.
Minimum of 10 years overall working experience with at least 5 years at the supervisory level in the Insurance Broking industry or related sector.
Registered by the Financial Services Commission (FSC) as a Sales representative.

Required competencies


Management competencies related to planning, organizing, directing and controlling
Human resource management, change management and development skills
Strong written, verbal and presentation skills
Strong customer relationship management techniques
Very strong analytical, problem solving and decision-making skills
Basic budget preparation skills
Very good negotiation skills
Good knowledge of technological environment to support business operations
Very good knowledge of policies, regulations and guidelines related to the General Insurance Services sector.
Good financial management techniques
Demonstrated initiative in managing general insurance business functions.


Good working knowledge of Microsoft Word and Excel
Good knowledge of technological environment to support business operations in the Insurance Broking sector.
Good knowledge of Insurance broking software
Compliance with organization and regulatory policies and procedures Sound technical knowledge of General Insurance including policies and practices
Deadline: December 17, 2018

Contact Information
Name: N/A
Address: N/A
Telephone: N/A
Fax: N/A

Ad Post Date: 2018-12-05



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