Required competencies include over three years hospitality experience and skills training relevant to the positions listed below: -
Reporting to the Hotel Manager, the Director of Rooms is directly responsible for the daily operations of the Front Office, Bell Desk Guest Relations, Concierge, Laundry and Housekeeping departments. You would be responsible for directing and administering these operations to ensure the overall cleanliness and product quality of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability
Core Work Activity & Preferred Qualifications:
Ensure and maintain required Hilton/Playa brand standards, excellent customer service delivery and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with standards and policies.
Lead, direct and administer Rooms Division portfolio to include, but not limited to, property operation systems and management, budgeting and forecasting, inventory control, department management, policy and procedure
implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not
limited to, providing supervision and professional development, scheduling,
conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with local and company regulations
Participate in the coordination of rehabilitation and capital improvement projects in partnership with Engineering and other departments.
Please place the name of the specific position you are applying for in the subject line of your email and apply at:
We thank all applicants for their interest, however only shortlisted candidates with the relevant experience and qualifications will be contacted.