Hopefully, most of the feedback you receive will be constructive and useful. Occasionally, though, you may feel that you are on the receiving end of unjustified criticism which attacks you on a personal level. If this happens it is important to:
And respond in calm, professional manner.
Criticism: You are really over the top sometimes at meetings with clients.
You: I object to being labeled as over the top. I take care to project a warm and friendly attitude to our clients and I think it is important to make people feel comfortable.
Criticism: You have been reckless with your budget
You: I object to being labeled as reckless. I have been extremely careful with every item of expenditure, and I have approved nothing that I can’t justify.
When the criticism is both totally unexpected and unjustified, use delaying tactics to help give both you and the other person time out to consider the situation.
Criticism: I never see you in the office these days – you are always driving off to see some client or the other in the sports car of yours.
You: I am sorry you think that. I would like to take a few minutes to think about those comments
Criticism: I sometimes wonder if you know how to deal with the people on your team
You: I am very surprised that you should say that. Can we discuss this later, when I have had a chance to think your comments through?
Excerpts from The University of Leicester Diploma in Management – Resource Development International (RDI) Jamaica. www.rdijamaica.com
© Copyright Jamaica Gleaner